Welcome to Genomic Express

Privacy Policy

At Genomic Express, we believe that access to, and control over, personal genetic information is an intrinsic right of each individual.  You have a right to confidentially obtain, understand and control use of your own genetic information.  Our company standards are designed with these principles in mind and our operating policies ensure that these standards are met.

Genomic Express, Inc. ("Genomic Express", "we"  "our") is committed to protecting the personal, medical and genetic privacy of its users ("consumer", "users", "you", "your").   In addition to the privacy standards for routine medical information, we recognize that you may be concerned that genetic information might be inappropriately used by employers and/or insurers. Therefore, the Genomic Express genetic testing services, website and computer networks and databases have been developed with security controls to protect this information.

We are committed to protecting the privacy of your personal and genetic information. Nevertheless, we do collect personal information from you in order to provide additional content, process orders and properly counsel you about genetic tests and your test results. The details of our privacy policy are described below and govern your interaction with the Genomic Express website.  By using our website, you agree to the collection, storage and use of this information as set forth in this policy. If you do not agree with our Privacy Policy, please do not use the Genomic Express website.


There are two ways you can view and interact with the Genomic Express website:

Access Genomic Express website without registration 

You may access and use our website without registration.  The public portion of our website is viewable at www.genomicexpress.com.  You may view the public portion of our site without registration, and registered users may view the site without logging in.  Under these circumstances, we only collect non-personal information.  Non-personal information is information that is not traceable back to your person or used to identify you, and includes the information described below (Collection and Use of Information). Non personal information is collected through the use of our site tracking and standard web "cookies".  These are small data files that are stored on the hard drive of a computer used to view websites, and that are accessible only by the party or site that placed the cookie on the hard drive.  Cookies are unable to execute any code or virus. 

You do not need to accept cookies on your computer in order to use our website.  Most internet browsers allow you to choose settings that control whether and how cookies will be accepted by your browser.  Instructions can usually be found in the "Help" section of the browser toolbar.  We only utilize cookies to optimize our website functionality and user experience.

Access Genomic Express website via registration

In order to view all the content and features of our website, as well as order genetic tests and other services and view your test results, you will need to register an account with Genomic Express.  At the time you choose to do this, we collect and store personally identifiable information.  This is information that can be traced back to you, and includes the information described below (Collection and Use of Information).   Depending on the genetic test or other service ordered and site functions utilized, we may collect additional personally identifiable information to facilitate your use of our site or your decision regarding whether a test or service would be appropriate for you.  It is your responsibility to ensure the accuracy of your personally identifiable information, as it will affect the information you receive and other aspects of the functionality of our site.  You have the option of changing some of your personally identifiable information when logged in to your personal and secure account.   It is important that your email address be kept current because that is the primary manner in which we communicate with you.  You are responsible for maintaining the confidentiality of your personal account by not disclosing your username and password to others.  


Non-Personal Information

We collect non-personal information to improve the performance, content and functionality of our website.  When users view the public portion of our website (i.e. without registering or without logging in), we collect and cumulate which pages of our website were visited, the order in which they were visited, the length of time spent on each page, which hyperlinks were followed and what other functionalities of the site that were utilized.  In order to collect such information, our server logs the IP addresses, operating system and browser software used by each user of the website. This information does not personally identify you but does record the IP address of a user's Internet Service Provider and the geographic location of connectivity.

Personally Identifiable Information

We do collect personally identifiable information that you provide when you register as a Member and/or purchase a genetic test or other service with Genomic Express.  When you register, you will provide a Username and valid e-mail address.  These are unique and will specifically identify you.  If you choose a Username already registered by another Genomic Express Member, you will be prompted to choose another Username. The e-mail address must be valid and you must be able to access it in order to activate your Membership and/or make a purchase.  At the time you choose to provide this information, you will be prompted to enter a password.  This password is required to login to your account and may be changed by you when logged in.  Your e-mail address is the primary means by which we communicate with you, so you should keep it up to date.  You may change your e-mail when logged in as a user.    Should you forget your password, we can send it to your registered e-mail upon request.  Your unique Username and password allow you to gain access to the non-public portion of our site, including your personal and secure account.  You are responsible for maintaining the confidentiality of your personal account by not disclosing your username and password to others.  

Additional Personally Identifiable Information

Purchase Orders

Additional personally identifiable information is collected in order for you to purchase a genetic test or other genomic service.  This includes your billing, shipping and credit card information.  This information is collected to process your order, process payment for the order, update you on testing progress and notify you when your test is complete and the results are posted in your personal account.  All purchase orders are made via credit card and are processed through third parties.  These third parties are provided your billing and shipping information that is necessary to provide the e-commerce service.  We do not disclose, nor allow these third parties access to, your genetic test results or other personal information in your account.   

Genetic Test Results and Other Genomic Information

Genetic test results are posted in your personal, secure and password protected online account.  Depending on other Genomic Express services and functionalities of our website that you utilize, additional Personal Information may be collected and stored.  This may include responses to questionnaires, surveys or risk assessments.  This information is collected in order to facilitate use of various functionalities of our website, help you decide whether a genetic test or service would be useful for you, and to understand what information is (and is not) provided by the test or service.  It may also be utilized for proper reporting  and counseling you regarding your genetic information.  It is important that this personally identifiable information you choose to provide is accurate since it will affect the information and counseling you are provided.


Genomic Express is committed to protecting the privacy of its Members, including children.  Our website, genetic tests and services are not intended to attract children.  A parent or guardian may, however, do any of the following on behalf of his or her child:  1) establish an account on behalf of his or her child,  2) complete and save a questionnaire, survey or risk assessment;  3) order a genetic test or other genomic service;  4) review and store the result posted to the account generated for the minor.  For genetic tests performed on a minor (under 18 years old), a parent or legal gurdian must sign the Informed Consent included in the collection kit.  The parent or guardian assumes full responsibility for the information submitted on behalf of the minor as well as maintaining the confidentiality of any of the minor's genetic test results.


For your convenience, and in order to improve the informational value of our website, we include links to websites operated by other organizations or companies that may be of interest to you.  We do not disclose your personal information to these linked sites.  Genomic Express is not responsible for the privacy policy, and does not endorse the content of, these sites.  Should you choose to link to one of these sites, you should review the privacy policy posted on that site to understand how they collect and use any personally identifiable information. 


There is the possibility that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.  If we are legally compelled in the future to disclose personally identifiable information about you to satisfy a court order, subpoena, government request, law, regulation or other legal process, Genomic Express will use reasonable and lawful efforts to limit the scope of any such legally required disclosure.  In the event Genomic Express, Inc. is directed to make such a disclosure, we will make every attempt to notify you in advance insofar as we are legally permitted to do so.


Genomic Express periodically reviews its practices and, from time to time, may alter its procedures in order to improve the privacy of its customers.  We reserve the right to change our privacy practices and, in such case, will modify this Privacy Policy here on our website.  A notice that our Privacy Policy has been modified will be placed on our website, but we will not otherwise contact you about the change.  Please bookmark this page and review periodically to be familiar with our current Privacy Policy.


In the event that Genomic Express is acquired by or merges into another company, personally identifiable information or other information possessed by Genomic Express may be transferred to the successor.  In such instance, we will require that the successor comply with the terms of this Privacy Policy.


If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..  You may also call or write to us directly:

Privacy Adminstrator
Genomic Express, Inc.
725-H Lakefield Rd.
Westlake Village, CA 91361

Contact Us

  • Genomic Express,Inc.
  • 725-H Lakefield Rd.
  • Westlake Village, CA 91361
  • 805.495.7515
  • e-mail Us

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